Return & Refund Policy
Last updated: 30 September 2026
everbud Plus and Family are digital services. This policy explains how delivery, renewals, and refunds work.
Delivery / activation. Paid plans are delivered digitally and activated on your account immediately after a successful payment. There is no physical shipment. Should any physical item ever be sent, our standard delivery timeline is within 5 working days inside Dhaka and within 10 working days outside Dhaka.
Renewals
- Bought on everbud.app: a one-time payment for 1 month or 12 months of access. It does not renew, so there is nothing to cancel. When the period ends, your account goes back to the free plan unless you buy again.
- Bought in the app through Google Play or the App Store: a subscription that renews automatically until you cancel it in your Google Play or App Store subscription settings. After you cancel, access continues until the end of the period you have paid for.
Refund eligibility (everbud.app payments)
Because paid plans are digital services that start instantly, we handle refunds fairly on a case-by-case basis. You may request a refund if:
- You were charged by mistake (for example, a duplicate charge), or
- You were charged but your plan was not activated on your account, or
- You request a refund within 3 days of the charge and have not substantially used the paid features.
Refunds are generally not available for a period you have already used. Free features of everbud always remain free.
Cards issued outside Bangladesh are not accepted on everbud.app. If a payment is made with one, it is held and refunded to you in full.
If you live in the EU or UK: when you buy, you ask us to start your access immediately and agree that your 14-day right of withdrawal ends once access begins. This policy still applies to you.
Google Play and App Store purchases
Purchases made in the app are charged by Google or Apple, and their refund rules apply. Request a refund from Google Play or Apple; we can't refund these ourselves.
How to request a refund
Email hello@everbud.app with your account email and the payment date/amount (or the SSLCommerz transaction ID). We will review and respond as quickly as we can.
Refund processing time. Once a refund is approved, it is processed back to your original payment method within 7 to 10 working days. The exact time it appears on your statement depends on your bank or mobile-wallet provider.
Contact
Questions about a payment or refund? See our Contact page or email hello@everbud.app.